Enhance your customer service experience

With top-rated call center services. Our comprehensive solutions include managing inbound calls and boosting sales through outbound initiatives. Improve your customer engagements and expand your business with our support.

Listen to What Our Happy Customers Have to Say

Consulting Business Innovation (CBI) has transformed our customer service operations. Call volumes are managed efficiently, and customer satisfaction has never been higher. It’s like they became a part of our team overnight. We couldn’t be happier with their services!

Partnering with Consulting Business Innovation (CBI) was one of the best decisions we’ve made. Their seamless integration into our processes has led to remarkable improvements in our call center performance. Our customers are happier, and our team feels supported like never before.

The expertise and dedication of Consulting Business Innovation (CBI) have been invaluable to our business. They handle our call volumes with precision, and the boost in customer satisfaction speaks volumes. It’s truly like having an extension of our own team.

Inbound Order Taking Services

Reservation Booking Services

Live Chat Support

Phone Answering Services

Outbound Calls

Market Research Services

Customer Follow Up Services

Email Support Services

Subscription Renewal Services

Phone Answering Services

system
Emergency Answering

Virtual Receptionist

Bilingual Answering

Industry-specific Answering

Order Processing

Telephone Order Taking
Email Order Taking
Fax Order Taking
Web-based Order Taking
Chat-based Order Taking

Technical and Help Desk Support

Live Chat Support
Email Support Services
Remote IT Support
Software Application Support

Live Chat

Customer Follow Up Services
Inbound Call Center
Customer Service for Retail, Education, Real Estate, Insurance, Healthcare and other Domains
Live Operators And Live Web Chat

Custmer Care

Email Support Services
Live Chat Support
Insurance Claims Processing Services
Billing Support

Email Support

Technical Support

Customer Care Call Center

Order Fulfilment

Complete Query Resolution

Customer Acquisition

Inbound Order Taking Services
Outbound Call Center Services
Direct Response Call Center
Inbound B2B and B2C Sales

Appointment Setting

Lead Generation

Telemarketing

Our Comprehensive Call Center Procedure

Our call center outsourcing services are founded on a structured framework that guarantees efficient and effective customer interactions. This framework includes:

Handling Customer Calls: Our team promptly and courteously responds to incoming calls, ensuring customers are greeted with a warm and friendly tone.

Identifying Customer Needs:
They engage in active listening when customers make inquiries or voice complaints, posing probing questions to fully comprehend their requirements.

Key in Details : we record the customer’s details, concerns, and interactions using call center software or a CRM system.

Resolve Issues:
Our specialists are adept at comprehending customer problems and delivering suitable solutions or assistance, drawing on their product expertise and adhering to company policies.

Escalation Procedure:
Should the issue necessitate additional intervention, our agents will escalate it to a supervisor or the appropriate department for resolution.

Follow-up and Closure:
We guarantee the resolution of all issues to the customer’s satisfaction and provide the required follow-up information or support.

Customer Feedback
Our agents actively solicit customer feedback to measure their satisfaction and pinpoint areas needing enhancement.

Increase Your Customer Support Dream Team

With our support, companies have seen a 60% reduction in response times and a 80% increase in customer satisfaction scores (CSAT).

Contact Us

General Inquiries

info@consultingbusinessinnovation.com

sales Inquiries

sales@consultingbusinessinnovation.com