Empathetic Support for Your Insurance Need
we understand that when your customers reach out, they’re seeking more than just assistance — they’re seeking empathy and understanding. That’s why our contact center agents are dedicated to providing compassionate support in every interaction. With a network of licensed and unlicensed agents ready to listen, reassure, and assist, we ensure that your customers feel valued and supported.
Inbound and Outbound Customer Service
New Policy Sales
Claims Support
Open Enrollment Assistance
Omnichannel Connections
Business Continuity Assurancee
underscores the criticality of maintaining operational resilience, especially amidst catastrophic events and natural disasters. Insurance providers must ensure the availability of a dedicated team capable of providing empathetic support and ensuring seamless coverage continuity, even amidst disruptions to physical contact centers.
Steady-state Team at the ready:
Our nationwide network of certified insurance agents is accessible year-round for all customer care and sales requirements.
Fostering loyalty and trust:
Resilience in adversity epitomizes genuine success. At Consulting Business Innovation, we're poised to ensure continuity and support, irrespective of the obstacle. Your clients deserve unparalleled attention.
Life & Health
Flexibility to Match Your Demands:
Our flexible model ensures access to a skilled pool of agents during planned open enrollment and Medicare redetermination periods, eliminating the need for seasonal agents.
Empathetic, Certified Team Enhance CX
Our team, proficient in licensed life insurance sales, health insurance claims, and customer service, is well-versed in your brand. They assist new and existing members in understanding eligibility, benefits, and products/services, as well as facilitating new policy enrollments.
Tailored Support for Every Customer
Adapting to our clients' evolving needs ensures that we are always one step ahead, ready to provide exceptional service wherever and whenever it's needed.
