Empower Your E-commerce Experience: Elevating Retail & Tech Customer Service

Deliver exceptional experiences with customer-centric retail contact center solutions. Consulting Business Innovation delivers built-in elasticity, which means you can scale your retail customer service team seamlessly without costly overhead. And, you can do it all while maintaining your most critical KPIs regardless of seasonal volume peaks and valleys. See why leading retailers and e-commerce stores depend on Consulting Business Innovation to deliver high-quality, on-brand customer service year-round.

Consulting Business Innovation has solutions for enterprise retail organizations:


PCI compliance


Customer service

Brand loyalty

Sales support

Empower your eCommerce venture with our comprehensive suite of retail contact center solutions. From bolstering brand loyalty to ensuring PCI compliance and beyond, we're committed to delivering exceptional experiences that drive growth and customer satisfaction.

Earn Brand Loyalty. Our Team are an extension of your brand. They are passionate about your brand. Many agents choose to provide services for retail programs because they are already familiar with their products. Their brand affinity and knowledge allow agents to represent your brand accurately and deliver better CX. Set the bar high for customer expectations. Because we recruit educated, experienced agents, they have the life experience and empathy to help buyers feel heard, informed, and empowered while resolving questions or making purchasing decisions.


Make omnichannel service a key brand differentiator. Adapt and scale your sales and service offering to engage shoppers in whatever channel they prefer: voice, email, chat, or social. Turn logistics into brand loyalty. Shipping and returns can lead to the most complicated customer situations, but with empathy-driven retail customer support agents, your customers will feel understood through the entire resolution process.

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