Our scalable solutions are designed to manage any volume of inquiries, ensuring no customer is left behind.

Nope! Our agents are trained to seamlessly blend into your brand, providing a consistent and personalized customer experience.

Typically, we can begin supporting your customers within a few days, subject to the complexity of your needs. Our team is dedicated to working efficiently to guarantee a seamless and rapid transition.

 Definitely. We provide regular, detailed reports on key performance indicators, so you can track our impact every step of the way.

Our agents are proficient in multiple languages, allowing us to provide support to a diverse customer base. We can tailor our services to meet your specific language requirements.

Our agents can be used for live chat support, email support, helpdesk and ticket support, troubleshooting support, telemarketing, data entry, virtual employees, phone ordering, phone answering service, order validation, lead validation and generation, order support, and much more. We provide full services and can get your agents trained in whatever you need for your business to succeed.

A dedicated agent is an employee whose sole focus is your project. Consulting Business Innovation prides itself on providing dedicated agents for the products or services that your business provides. We also provide shared agents who work on 2-3 concurrent projects’ live chat/support. The amount of traffic your website receives is a good indicator of which plan you should use. Go with Consulting Business Innovation and experience the dedication we provide!

Our agents go through 2 weeks of training to understand your product as much as possible. During the first 24-48 hours of chats, we compile a list of popular questions we get asked often. We build responses for these questions and will ask you for answers to any questions we may not have covered.

We support a wide range of industries, including:

Banks & Financial, Healthcare, Retail & Tech Companies, E-commerce, Insurance, Government, Energy and Utilities, Real Estate, Airlines, Travel & Hospitality, Transportation, Telecommunications, Courier & Logistics, Translation, Project Management, Subscriptions,
IT Services, Restaurants & Hotels, Online School & Education,
Law & Attorneys

 It’s very simple! You view our plans and tell us a little about your project. After we learn about your project, we can start with a plan to get support set up and rolling for your business.

 Yes! Every plan, from 1 agent to custom plans, has an account manager assigned to it. The account manager is here to help get you on board with your support plan and is one of your main points of contact for your campaign. Contact them if you need anything at all! It is their job to make sure you are satisfied with the level of support your business is receiving.

Our agents are available to handle your business needs 24 hours a day, 7 days a week, 365 days a year. In short, that means every single day and minute of the year!

Yes, we offer flexible contract options to suit your business needs. You can choose from a 6-month or 1-year contract, depending on what works best for your business.

There may be extra fees depending on your specific needs. For example, if you require our agents to work overtime, there will be additional charges. We strive to be transparent with our pricing, and any extra fees will be clearly outlined in your service agreement.