Call Center Supervisor – USA (Independent Contractor)

Consulting Business Innovation provides full call center and contact center services. We are looking for a passionate supervisor to join our team.

Job Description: The Call Center Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self-motivated and understand the value of motivating others.

Requirements:

  • Ability to work 45 + hours a week
  • Supervisory or management experience
  • Ability to build trust and demonstrate empathy
  • Engaging personality that blends well with fast-paced, goal-driven environment
  • Highly motivated, flexible and great attitude
  • Bilingual is a plus but not a requirement

Essential Duties and Responsibilities:

  • Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed.
  • Monitoring daily employee attendance and schedule adherence to be able to report/project program performance based the available resources.
  • You are tracking daily, weekly, monthly and annual projected versus actual performance metrics.
  • Provide resource allocation analysis so that we have adequate staff and scheduled hours to be able to meet performance requirements
  • Communicating performance targets and requirements to all the necessary parties responsible for driving results within the assigned program.
  • Communicating program goals and providing performance feedback directly to the employees working on the assigned program.
  • Effectively oversee and maintain employee productivity and product knowledge to drive results.
  • Review your daily yesterday reports for employee adherence to scheduled hours.
  • Resolve employee pay discrepancies.
  • Review the hourly flash reports to track rates and make intraday changes based on program performance.
  • May perform other related duties and responsibilities as assigned and/or required.

Requirements

Ability to work 40+ hours a week

Supervisory or management experience

Ability to build trust and demonstrate empathy

Engaging personality that blends well with a fast-paced, goal-driven environment

Highly motivated, flexible, and great attitude

Bilingual is a plus but not a requirement

.Competencies:

  • Ability to manage diverse personalities constructively.
  • Ability to work effectively in a stressful environment.
  • Ability to handle work related pressure.
  • Exceptional attention to detail.
  • Ability to multitask effectively.
  • Ability to prioritize your workload.
  • Ability to work self-directed.
  • Pleasant phone mannerisms.
  • MS Office Suite.

Education and/or Experience:

  • High School Diploma or GED.
  • Bachelors Degree Preferred.
  • Two plus years of call center management experience.
  • Two plus years of demonstrated employee management experience in a call center or similar type of environment.

Benefits

  • A management team that cares
  • Consistent growth over the past 10 years
  • Excellent compensation & benefits package
  • High-energy work environment
  • Family oriented culture
  • Referral Bonuses
  • Start as an independent Contract
  • pay Rate $25 per Hour
Job Category: Customer Service
Job Type: Full Time
Job Location: United States

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