Consulting Business Innovation provides full call center and contact center services. We are looking for a passionate supervisor to join our team.
Job Description: The Call Center Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self-motivated and understand the value of motivating others.
Requirements:
- Ability to work 45 + hours a week
- Supervisory or management experience
- Ability to build trust and demonstrate empathy
- Engaging personality that blends well with fast-paced, goal-driven environment
- Highly motivated, flexible and great attitude
- Bilingual is a plus but not a requirement
Essential Duties and Responsibilities:
- Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed.
- Monitoring daily employee attendance and schedule adherence to be able to report/project program performance based the available resources.
- You are tracking daily, weekly, monthly and annual projected versus actual performance metrics.
- Provide resource allocation analysis so that we have adequate staff and scheduled hours to be able to meet performance requirements
- Communicating performance targets and requirements to all the necessary parties responsible for driving results within the assigned program.
- Communicating program goals and providing performance feedback directly to the employees working on the assigned program.
- Effectively oversee and maintain employee productivity and product knowledge to drive results.
- Review your daily yesterday reports for employee adherence to scheduled hours.
- Resolve employee pay discrepancies.
- Review the hourly flash reports to track rates and make intraday changes based on program performance.
- May perform other related duties and responsibilities as assigned and/or required.
Requirements
Ability to work 40+ hours a week
Supervisory or management experience
Ability to build trust and demonstrate empathy
Engaging personality that blends well with a fast-paced, goal-driven environment
Highly motivated, flexible, and great attitude
Bilingual is a plus but not a requirement
.Competencies:
- Ability to manage diverse personalities constructively.
- Ability to work effectively in a stressful environment.
- Ability to handle work related pressure.
- Exceptional attention to detail.
- Ability to multitask effectively.
- Ability to prioritize your workload.
- Ability to work self-directed.
- Pleasant phone mannerisms.
- MS Office Suite.
Education and/or Experience:
- High School Diploma or GED.
- Bachelors Degree Preferred.
- Two plus years of call center management experience.
- Two plus years of demonstrated employee management experience in a call center or similar type of environment.
Benefits
- A management team that cares
- Consistent growth over the past 10 years
- Excellent compensation & benefits package
- High-energy work environment
- Family oriented culture
- Referral Bonuses
- Start as an independent Contract
- pay Rate $25 per Hour