Overview:
Consulting Business Innovation (CBI) is a leading provider of Global Business Process Outsourcing (BPO), Call Center, and Contact Center services. We are dedicated to delivering exceptional customer experiences through innovative solutions and efficient processes. We are seeking a dynamic and experienced Chief Operating Officer (COO) to join our team and drive operational excellence.
Position Responsibilities:
- Oversee daily operations of the company, ensuring efficiency and effectiveness in all processes.
- Develop and implement operational strategies that align with the company’s goals and objectives.
- Lead and manage the operations team, fostering a culture of high performance and continuous improvement.
- Collaborate with other executives to set and meet business objectives and performance targets.
- Ensure compliance with industry regulations and standards.
- Manage budgets and allocate resources effectively to maximize profitability.
- Identify and mitigate operational risks.
- Drive innovation in service delivery and operational processes.
Desired Qualifications:
- Proven experience as a COO or in a similar senior operational role.
- Strong understanding of BPO, call center, and contact center operations.
- Excellent leadership and management skills.
- Strategic thinking and problem-solving abilities.
- Strong financial acumen and experience with budget management.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
Skills:
- Leadership and team management
- Strategic planning and execution
- Operational efficiency and process improvement
- Financial management and budgeting
- Risk management and mitigation
- Innovation and problem-solving
- Excellent communication and interpersonal skills
- Adaptability and flexibility
Compensation:
- Pay Rate: $83,200 Per Year
- Benefits:
- 401k matching
- Health insurance
- Schedule: Monday to Friday
Our Commitment:
As an Equal Opportunity Employer, CBI is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, gender, disability, or any other legally protected status.
Notes:
- The applicant will initially work remotely from home but will be required to work onsite in the future.
- Candidates must reside in Florida or Michigan.
Job Category: Executive Management
Job Type: Full Time
Job Location: United States
