Overview: We are seeking a Motivated Site Coordinator to manage the daily operations at our Dominican Republic office. The Site Coordinator will ensure that the office environment is well-maintained, team needs are met, and operations run efficiently. This individual will work closely with HR, supervisors, and the executive team to ensure smooth day-to-day operations and help maintain a productive, supportive, and organized workplace.
About Us: Consulting Business Innovation (CBI) is a global leader in business process outsourcing (BPO), call center, and contact center services. We are committed to delivering exceptional service to our clients across various industries. We seek a dedicated and customer-focused individual to join our team as a Customer Service Representative.
Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 3 years of experience in call center management, with a proven track record of operational success.
- Bilingual in English and Spanish (required).
- Strong leadership and people management skills, with the ability to motivate and lead a growing team.
- Excellent communication and interpersonal skills to interact effectively with all levels of staff and management.
- Ability to work independently and manage competing priorities in a fast-paced environment.
- Familiarity with tools like HubSpot, Zoho People, Salesforce, Slack, and Avaya (preferred).
Responsibilities:
- Operations Management
- Oversee the daily operations of the Dominican Republic office to ensure efficiency and organization.
- Coordinate with HR and payroll teams to manage attendance, Agent schedules, and ensure compliance with company policies.
- Ensure all office equipment (phones, computers, etc.) is functioning and coordinate any necessary repairs or upgrades.
- Facilitate onboarding of new employees and assist in the orientation process.
- Act as the main point of contact for employee concerns and office needs.
- Support to Teams:
- Provide Operational support to teams to ensure they have the resources needed to succeed.
- Collaborate with team leaders and supervisors to maintain a productive work environment and meet service goals.
- Manage logistics related to employee workstations, technology, and other office supplies.
- Facilities Management:
- Ensure the office is clean, safe, and equipped with the necessary tools for employees to perform their tasks.
- Coordinate with third-party vendors for cleaning, security, and maintenance services as needed.
- Ensure the office is in compliance with local health and safety regulations.
- Administrative Duties:
- Manage inventory of office supplies and equipment, placing orders when necessary.
- Assist the HR department in coordinating team-building activities and office events.
- Ensure proper documentation and filing of employee attendance records, office supplies inventory, and equipment.
- Communication:
- Serve as a liaison between the Dominican Republic office and the executive management in the USA
- Report regularly to upper management on office performance and highlight any areas requiring attention.
- Coordinate internal communication, ensuring employees are informed of any changes or important announcements.
Benefits:
- Health care insurance.
- Opportunities for growth and advancement within the company.
- Professional development courses.
Job Type: Full-Time
Schedule:
- 8-hour shift
- Monday to Friday
Work Location: Puerto Plata, Dominican Republic (Starting remotely, must be available for onsite shifts in the future)
Life at Consulting Business Innovation (CBI): At Consulting Business Innovation, we’re all about changing the work experience for the better. Working with us is unlike anywhere else. Here’s what makes our vibe so special:
- Wellness Program: At Consulting Business Innovation (CBI), we care about mental health and its impact. That’s why we have in-house clinical psychologists to support and care for our people.
