Customer Experience Manager

Overview: Consulting Business Innovation is seeking a passionate and customer-focused Customer Experience Manager to ensure high levels of customer satisfaction and service quality.

About Consulting Business Innovation : Consulting Business Innovation provides call center and contact center services, focusing on delivering exceptional customer experiences and innovative business solutions. We are committed to fostering a collaborative and inclusive work environment.

Responsibilities:

• Monitor and improve customer service processes and performance.
• Develop and implement strategies to enhance customer satisfaction.
• Handle customer complaints and resolve issues promptly.
• Train and support customer service staff.
• Analyze customer feedback and make recommendations for improvements.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service management or a similar role.
• Experience in a call center or contact center environment is required.
• Strong problem-solving, communication, and leadership skills.
• Proficiency in customer service software and tools.

Compensation:

• Pay Rate: $27.39
• Benefits: 
• 401(k) matching
• Health insurance

Work Arrangement:

• Start working from home with future onsite availability required In Florida or Michigan.

Work from Home Requirements:

• Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or 11.
• Wired Ethernet LAN connection.
• Internet Connection (Satellite, wireless, and dial-up ISP are not permitted).
• A minimum of 4GB RAM.
• Minimum subscribed download rate equal or exceeds 12.0 Mbps.
• Minimum subscribed upload rate equal or exceeds 3.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Proof of internet speed required.
• Clean and quiet workspace.