Customer Experience Manager

Overview: Consulting Business Innovation is seeking a passionate and customer-focused Customer Experience Manager to ensure high levels of customer satisfaction and service quality.

About Consulting Business Innovation : Consulting Business Innovation provides call center and contact center services, focusing on delivering exceptional customer experiences and innovative business solutions. We are committed to fostering a collaborative and inclusive work environment.

Responsibilities:

  • Monitor and improve customer service processes and performance.
  • Develop and implement strategies to enhance customer satisfaction.
  • Handle customer complaints and resolve issues promptly.
  • Train and support customer service staff.
  • Analyze customer feedback and make recommendations for improvements.

Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Proven experience in customer service management or a similar role.
  • Experience in a call center or contact center environment is required.
  • Strong problem-solving, communication, and leadership skills.
  • Proficiency in customer service software and tools.

Compensation:

  • Pay Rate: $27.39
  • Benefits: 
  • 401(k) matching
  • Health insurance

Work Arrangement:

  • Start working from home with future onsite availability required In Florida or Michigan.

Work from Home Requirements:

  • Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or 11.
  • Wired Ethernet LAN connection.
  • Internet Connection (Satellite, wireless, and dial-up ISP are not permitted).
  • A minimum of 4GB RAM.
  • Minimum subscribed download rate equal or exceeds 12.0 Mbps.
  • Minimum subscribed upload rate equal or exceeds 3.0 Mbps.
  • ISP must have no packet loss and ping under 50ms.
  • Proof of internet speed required.
  • Clean and quiet workspace.
Job Category: Customer Service
Job Type: Full Time
Job Location: United States

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