Overview: Consulting Business Innovation is seeking a passionate and customer-focused Customer Experience Manager to ensure high levels of customer satisfaction and service quality.
About Consulting Business Innovation : Consulting Business Innovation provides call center and contact center services, focusing on delivering exceptional customer experiences and innovative business solutions. We are committed to fostering a collaborative and inclusive work environment.
Responsibilities:
- Monitor and improve customer service processes and performance.
- Develop and implement strategies to enhance customer satisfaction.
- Handle customer complaints and resolve issues promptly.
- Train and support customer service staff.
- Analyze customer feedback and make recommendations for improvements.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service management or a similar role.
- Experience in a call center or contact center environment is required.
- Strong problem-solving, communication, and leadership skills.
- Proficiency in customer service software and tools.
Compensation:
- Pay Rate: $27.39
- Benefits:
- 401(k) matching
- Health insurance
Work Arrangement:
- Start working from home with future onsite availability required In Florida or Michigan.
Work from Home Requirements:
- Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or 11.
- Wired Ethernet LAN connection.
- Internet Connection (Satellite, wireless, and dial-up ISP are not permitted).
- A minimum of 4GB RAM.
- Minimum subscribed download rate equal or exceeds 12.0 Mbps.
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Proof of internet speed required.
- Clean and quiet workspace.
Job Category: Customer Service
Job Type: Full Time
Job Location: United States