Customer Service Manager

Position Summary: Embark on a leadership journey with us as a Remote Customer Service Manager! Join our dynamic team and lead a group of dedicated customer service representatives to deliver exceptional service.

Key Responsibilities:

• Oversee and manage the daily operations of the customer service team.
• Provide leadership, guidance, and support to ensure a high level of service.
• Set and monitor performance targets for the team.
• Implement and improve customer service processes.
• Collaborate with other departments to enhance overall customer experience.
• Analyze data and feedback to continuously improve team performance.
• Conduct regular training sessions and performance reviews.
• Able to work independently

Qualifications:

• Must reside in the United States.
• Bachelor’s degree in Business, Management, or related field.
• Proven experience as a Customer Service Manager or similar role.
• Excellent leadership and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Experience with CRM systems and customer service software.
• Analytical mindset with the ability to make data-driven decisions.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office suite.
• 6 months Contact Center experience, preferred

Technical Requirements:

• Windows 10 PC with up-to-date software.
• Minimum subscribed download rate equal or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal or exceeds 3.0 Mbps
• Clean and quiet workspace
• Noise Canceling Headset

Remote Work Benefits:

• 🏡 100% Remote Work.

Compensation Details:

• $20