About Us: Consulting Business Innovation (CBI) is a global leader in business process outsourcing (BPO), call center, and contact center services. We are committed to delivering exceptional service to our clients across various industries. We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.
Qualifications:
- -High school diploma Dominican ID or Work Permit
- -Intermediate to advanced English level.
- Key Responsibilities:
- Handle customer inquiries and complaints in a professional and courteous manner.
- Provide accurate information about products and services.
- Resolve customer issues efficiently and effectively.
- Maintain a high level of customer satisfaction.
- Document customer interactions and transactions.
- Follow up on customer interactions to ensure resolution.
- Collaborate with team members to improve customer service processes.
Benefits
- -A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from, and grow with.
- -Endless career opportunities and clear paths for career development.
- -A competitive salary.
- -Inclusive perks and benefits.
- -Opportunity for monthly performance incentives.
- -Medical Insurance.
- Pay Rate: 200 DOP per hour
Shift and Schedule: Monday to Friday
Location: Puerto Plata, Dominican Republic
Job Category: Customer Service
Job Type: Full Time
Job Location: Dominican Republic
