Director of Operations

Overview: Consulting Business Innovation is looking for a strategic and efficient Director of Operations to oversee our daily operations and ensure our processes run smoothly.

About Consulting Business Innovation: Consulting Business Innovation provides call center and contact center services, Business Process Outsourcing (BPO) focusing on delivering exceptional customer experiences and innovative business solutions. We are committed to fostering a collaborative and inclusive work environment.

Responsibilities:

• Oversee daily operations and ensure efficient and effective processes.
• Develop and implement operational policies and procedures.
• Manage budgets, resources, and staff to achieve operational goals.
• Monitor performance metrics and implement improvements as needed.
• Collaborate with other departments to ensure seamless operations.

Qualifications:

• Bachelor’s degree in Business Administration, Industrial Engineering, Economics or a related field.
• Proven experience in operations management or a similar role.
• 3 or 5 year Experience in a call center or contact center environment is required.
• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.
• Proficiency in operations management software and tools.

Compensation:

• Pay Rate: $83,200 per year
• Benefits: 
• 401k
• Health insurance
  

• Schedule
• Monday to Friday

Work Arrangement:

• Start working from home with future onsite availability required In Florida.

Work from Home Requirements:

• Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or 11.
• Wired Ethernet LAN connection.
• Internet Connection (Satellite, wireless, and dial-up ISP are not permitted).
• A minimum of 4GB RAM.
• Minimum subscribed download rate equal or exceeds 12.0 Mbps.
• Minimum subscribed upload rate equal or exceeds 3.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Proof of internet speed required.
• Clean and quiet workspace.