Director of Operations

Overview: Consulting Business Innovation is looking for a strategic and efficient Director of Operations to oversee our daily operations and ensure our processes run smoothly.

About Consulting Business Innovation: Consulting Business Innovation provides call center and contact center services, Business Process Outsourcing (BPO) focusing on delivering exceptional customer experiences and innovative business solutions. We are committed to fostering a collaborative and inclusive work environment.

Responsibilities:

  • Oversee daily operations and ensure efficient and effective processes.
  • Develop and implement operational policies and procedures.
  • Manage budgets, resources, and staff to achieve operational goals.
  • Monitor performance metrics and implement improvements as needed.
  • Collaborate with other departments to ensure seamless operations.

Qualifications:

  • Bachelor’s degree in Business Administration, Industrial Engineering, Economics or a related field.
  • Proven experience in operations management or a similar role.
  • 3 or 5 year Experience in a call center or contact center environment is required.
  • Strong leadership, organizational, and problem-solving skills.
  • Ability to manage multiple projects and meet deadlines.
  • Proficiency in operations management software and tools.

Compensation:

  • Pay Rate: $83,200 per year
  • Benefits: 
  • 401k
  • Health insurance
  • Schedule
  • Monday to Friday

Work Arrangement:

  • Start working from home with future onsite availability required In Florida.

Work from Home Requirements:

  • Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or 11.
  • Wired Ethernet LAN connection.
  • Internet Connection (Satellite, wireless, and dial-up ISP are not permitted).
  • A minimum of 4GB RAM.
  • Minimum subscribed download rate equal or exceeds 12.0 Mbps.
  • Minimum subscribed upload rate equal or exceeds 3.0 Mbps.
  • ISP must have no packet loss and ping under 50ms.
  • Proof of internet speed required.
  • Clean and quiet workspace.
Job Category: Executive Management
Job Type: Full Time
Job Location: United States

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