Overview: Consulting Business Innovation is looking for a strategic and efficient Director of Operations to oversee our daily operations and ensure our processes run smoothly.
About Consulting Business Innovation: Consulting Business Innovation provides call center and contact center services, Business Process Outsourcing (BPO) focusing on delivering exceptional customer experiences and innovative business solutions. We are committed to fostering a collaborative and inclusive work environment.
Responsibilities:
- Oversee daily operations and ensure efficient and effective processes.
- Develop and implement operational policies and procedures.
- Manage budgets, resources, and staff to achieve operational goals.
- Monitor performance metrics and implement improvements as needed.
- Collaborate with other departments to ensure seamless operations.
Qualifications:
- Bachelor’s degree in Business Administration, Industrial Engineering, Economics or a related field.
- Proven experience in operations management or a similar role.
- 3 or 5 year Experience in a call center or contact center environment is required.
- Strong leadership, organizational, and problem-solving skills.
- Ability to manage multiple projects and meet deadlines.
- Proficiency in operations management software and tools.
Compensation:
- Pay Rate: $83,200 per year
- Benefits:
- 401k
- Health insurance
- Schedule
- Monday to Friday
Work Arrangement:
- Start working from home with future onsite availability required In Florida.
Work from Home Requirements:
- Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or 11.
- Wired Ethernet LAN connection.
- Internet Connection (Satellite, wireless, and dial-up ISP are not permitted).
- A minimum of 4GB RAM.
- Minimum subscribed download rate equal or exceeds 12.0 Mbps.
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Proof of internet speed required.
- Clean and quiet workspace.
Job Category: Executive Management
Job Type: Full Time
Job Location: United States