Overview: Consulting Business Innovation (CBI) is seeking a professional Operations Manager to coordinate and oversee our BPO operations. Our company offers comprehensive Business Process Outsourcing (BPO) services, including Call Center and Contact Center solutions, specialized education, and specific training programs. We are dedicated to improving performance, procuring materials and resources, and ensuring compliance with industry standards.
Responsibilities:
- Ensure all operations are carried out in an appropriate, cost-effective manner.
- Improve operational management systems, processes, and best practices.
- Help the organization’s processes remain legally compliant.
- Formulate strategic and operational objectives.
- Examine financial data and use it to improve profitability.
- Perform quality controls and monitor production KPIs.
- Recruit, train, and supervise staff.
- Find ways to increase the quality of customer service.
- Mentor team members and implement best practices across all levels.
- Oversee various departments to ensure seamless integration and efficiency.
- Manage client relationships and ensure satisfaction with our services.
Required Skills/Abilities:
- BPO experience and understanding of sales metrics and drivers.
- Excellent (near-native) writing skills in English.
- Proven work experience as an Operations Manager or similar role.
- Knowledge of organizational effectiveness and operations management.
- Tech-savvy with advanced proficiency in G-Suite/MS Office.
- Outstanding organizational and leadership skills.
- Minimum of 3 years of experience in a Call Center or Contact Center as an Operations Manager.
- CRM Skill
Education and Experience:
- Degree in Business, Operations Management, or a related field.
- 2+ years of experience in similar roles.
What We Offer:
- Health care insurance.
- Opportunities for growth and advancement within the company.
- Professional development coursesÂ
Job Type: Full-time
Schedule:
- 8-hour shift
- Monday to Friday
Work Location: Puerto Plata, Dominican Republic (Starting remotely, must be available for onsite shifts in the future)
Life at Consulting Business Innovation (CBI): At Consulting Business Innovation, we’re all about changing the work experience for the better. Working with us is unlike anywhere else. Here’s what makes our vibe so special:
Wellness Program: At Consulting Business Innovation (CBI), we care about mental health and its impact. That’s why we have in-house clinical psychologists to support and care for our people.
