Overview:
Consulting Business Innovation (CBI) is a leading provider of Global Business Process Outsourcing (BPO), Call Center, and Contact Center services. We are committed to delivering exceptional customer experiences through innovative solutions and efficient processes, We are seeking For a Team Supervisor
Position Summary: Consulting Business Innovation is seeking a motivated Team Leader to oversee a team of call center agents, ensuring high performance and quality service.
Role Qualifications and Requirements:
- Proven experience (3+ years) in a supervisory role.
- Strong leadership and team-building skills.
- Excellent communication and problem-solving abilities.
- Ability to analyze data and generate actionable insights.
- High school diploma or equivalent; further education is a plus.
Position Responsibilities:
- Lead and manage a team of call center agents.
- Monitor and evaluate agent performance, providing coaching and feedback.
- Set clear team goals and KPIs.
- Prepare and deliver performance reports.
- Ensure compliance with company policies and procedures.
Location: Puerto Plata, Dominican Republic (On-site)
Employment Duration: Full-time
Benefits: Health Insurance
Pay Rate :
Job Category: Operations Support
Job Type: Full Time
Job Location: United States
