Position Summary: As a Technical Support Representative, you’ll be the problem-solving hero, assisting customers with technical inquiries and ensuring a seamless experience with our advanced technologies.
Key Responsibilities:
- Provide specialized technical support for our products, guiding customers through troubleshooting processes.
- Respond to technical inquiries via phone, email, or chat with precision and clarity.
- Stay ahead of technological advancements to offer innovative solutions.
- Collaborate with cross-functional teams to address complex technical challenges.
- Document and track technical issues and resolutions in our CRM system.
Qualifications:
- Must reside in the United States.
- High school diploma or equivalent (some positions may require a college degree).
- Previous technical support experience is highly valued.
- Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
- Strong problem-solving abilities, particularly in troubleshooting hardware and software issues.
- Familiarity with various operating systems and software applications.
- Typing proficiency and accuracy.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Technical Requirements:
- Windows 10 PC with up-to-date software.
- Minimum 10MB internet speed for seamless remote work.
- Noise Canceling Headset
Remote Work Benefits:
- 100% Remote Work.
Compensation Details:
- hourly rate: $16.00 Per Hour
- Training Included
- Independent Contractor Status:
- This position operates as an Independent Contractor.
Job Category: Remote Technical Support Representative
Job Type: Full Time
Job Location: United States