Technical Support Representative (Remote)

Position Summary: As a Technical Support Representative, you’ll be the problem-solving hero, assisting customers with technical inquiries and ensuring a seamless experience with our advanced technologies.

Key Responsibilities:

  • Provide specialized technical support for our products, guiding customers through troubleshooting processes.
  • Respond to technical inquiries via phone, email, or chat with precision and clarity.
  • Stay ahead of technological advancements to offer innovative solutions.
  • Collaborate with cross-functional teams to address complex technical challenges.
  • Document and track technical issues and resolutions in our CRM system.


  • Must reside in the United States.
  • High school diploma or equivalent (some positions may require a college degree).
  • Previous technical support experience is highly valued.
  • Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
  • Strong problem-solving abilities, particularly in troubleshooting hardware and software issues.
  • Familiarity with various operating systems and software applications.
  • Typing proficiency and accuracy.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Technical Requirements:

  • Windows 10 PC with up-to-date software.
  • Minimum 10MB internet speed for seamless remote work.
  • Noise Canceling Headset

Remote Work Benefits:

  • 100% Remote Work.

Compensation Details:

  • hourly rate: $16.00 Per Hour
  • Training Included
  • Independent Contractor Status:
  • This position operates as an Independent Contractor.
Job Category: Remote Technical Support Representative
Job Type: Full Time
Job Location: United States

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