Live Chat Support Outsourcing
Connect instantly with your customers on live chat at a fraction of the cost. Lower First Response Times (FRTs), boost customer satisfaction, and more with live chat support outsourcing from Consulting Business Innovation (CBI).
We enhance your customer experience by offering dedicated live chat agents.
Our service ensures that you remain the first choice for your customers. We supply a team of highly qualified live chat agents with exceptional multilingual communication and customer service skills. Save time and money by outsourcing your live chat to our qualified agents. We are the leading provider of live chat support outsourcing services.
Our Services
Live Chat Support
- Instant Customer Connection: Engage with your customers in real-time, providing immediate assistance and resolving their inquiries promptly.
- Lower First Response Times (FRTs): Reduce the time it takes to respond to customer inquiries, enhancing their experience and satisfaction.
- Cost-Effective Solutions: Benefit from our cost-efficient live chat support services, allowing you to allocate resources more effectively.
Chatbots Integration
- Automated Support: Integrate chatbots to handle routine inquiries and support tasks, freeing up your live agents for more complex issues.
- Cost Reduction: Onboarding this technology facilitates the support process and cuts down on costs while maintaining a high level of customer satisfaction.
- Seamless Experience: Ensure a smooth transition between chatbot and live agent support, providing a consistent and efficient customer experience.
Multilingual Support
- Global Reach: Offer live chat support services in more than 18 languages, making them a perfect fit for multilingual sites.
- Cultural Sensitivity: Our agents are trained to understand and respect cultural nuances, ensuring effective communication with a diverse customer base.
- Enhanced Accessibility: Cater to a global audience by providing support in their preferred language, improving customer satisfaction and loyalty.
What Our Service Includes
- 24/7 Availability: Our live chat support services are available around the clock, ensuring that your customers receive assistance whenever they need it.
- Real-Time Assistance: Providing instant support to customers through live chat, addressing their inquiries and resolving issues promptly.
- Chatbots Integration: Implementing chatbots to handle routine inquiries and support tasks, reducing costs and maintaining high customer satisfaction.
- Multilingual Support: Offering live chat support in more than 18 languages to cater to a diverse customer base.
- Customer Engagement: Engaging with customers in real-time to enhance their experience and build strong relationships.
- Technical Support: Providing expert assistance to help customers troubleshoot and resolve technical problems.
- Sales Support: Assisting customers with product inquiries, upselling, and closing sales through live chat.
- Order Processing: Handling order-related inquiries and processing transactions efficiently.
- Feedback Collection: Gathering customer feedback through live chat to improve services and address any concerns.
Create Your Ideal Customer Support Team
With our assistance, companies experience a 53% decrease in response times and a 37% improvement in customer satisfaction scores (CSAT).
The Consulting Business Innovation (CBI) Advantage
Expertise and Experience
Our team of live chat support professionals is highly skilled in managing customer interactions across various industries. We leverage our expertise to deliver exceptional service and ensure customer satisfaction.
Customized Solutions
We tailor our live chat support services to meet the unique needs of your business. Whether you need basic support or advanced technical assistance, we provide customized solutions that align with your goals.
Advanced Technology
We utilize the latest live chat software and tools to streamline processes, enhance efficiency, and provide accurate analytics. Our technology-driven approach allows us to deliver high-quality service and measurable results.
Contact Us
General Inquiries
info@consultingbusinessinnovation.com
sales Inquiries
sales@consultingbusinessinnovation.com