Non-Profit &Government -

Enhance Your Non-Profits & Government Services: Flexible and Reliable Solutions by Consulting Business Innovation

By partnering with Consulting Business Innovation , non-profits and government agencies can enhance their connectivity, improve citizen engagement, and ensure reliable support during both routine operations and emergencies. Our tailored solutions are designed to meet the unique needs of public service organizations, ensuring efficient and effective communication with the communities they serve.

How Consulting Business Innovation Supports Non-Profits & Government Agencies

Capabilities

Providing effective and efficient support to citizens.

Comprehensive citizen communication management

Engage with citizens through various channels for health and human services, public safety, emergency situations, crisis management, and additional community support requirements.

Visa and consular services

We Provide an efficient pathway from delivering information to managing appointments, handling payments, and executing back-office tasks with complete transparency.

Citizen payments and collections

Gather current and past-due payments from citizens, as well as licensing, registration fees, and taxes, with the assistance of our specialized government collections team.

Multilingual Assistance

We Providing support in multiple languages to cater to diverse communities.

How can we help you?

Inbound Contact Center

We combine industry best practices with multi-vertical services and a motivated workforce to deliver consistent experiences across all contact channels while increasing customer satisfaction and reducing client costs.

Data Management

Ensuring secure and accurate handling of citizen data, compliance with regulations, and data-driven insights.

IT Support

Offering technical support to maintain and enhance your IT infrastructure, ensuring smooth operations.

Uninterrupted Connectivity

24/7 Support

We provide round-the-clock call center services to ensure citizens can always reach government agencies, regardless of the time or situation.

Emergency Response

During critical periods, our team is equipped to handle a surge in call volume, ensuring that emergency calls are prioritized and addressed promptly.

Scalable Call-Taking Capacity

Agile Staffing

Our flexible staffing solutions allow us to quickly scale up or down based on demand, ensuring that no call goes unanswered during peak times.

Advanced Technology

We Utilizing state-of-the-art technology, we manage high call volumes efficiently, reducing wait times and improving overall service quality.

Seamless Citizen Engagement

Multichannel Support: We offer support through various channels, including phone, email, chat, and social media, making it easy for citizens to connect with government services.
Proactive Communication: Keeping citizens informed with real-time updates and notifications about important services, events, and emergency information.

Reliable Support

Issue Resolution: Our trained agents handle inquiries and issues efficiently, ensuring that citizens receive accurate information and timely resolutions.
Feedback Collection: Gathering feedback from citizens to help government agencies improve their services and address community needs effectively.

Enhanced Accessibility

Multilingual Support: Providing support in multiple languages to cater to diverse communities and ensure inclusivity.
Accessibility Features: Implementing features such as TTY/TDD for hearing-impaired citizens to ensure everyone has access to government services.

Data Security and Compliance

Secure Handling: Ensuring that all citizen data is handled securely and in compliance with relevant regulations and standards.
Confidentiality: Maintaining the confidentiality of sensitive information to build trust and confidence among citizens.

Want to elevate U.S. Government citizen support services?

Partner with Senture, a TP company, to deliver customized, citizen-centric support services designed specifically for U.S federal, state, and local governments